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Professional Spam Filter - Spam Experts

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Spam Experts is one of the biggest companies offering email security solutions. Our servers also use their solution in order to provide you with the best email services.

Spam Experts filters incoming and outgoing emails. In this article, we will show you how to use this service.

To access it go to cPanel >> Email >> Professional Spam Filter.



You will be able to see a full list of your domains added under your cPanel account. Click Login to access the SpamExperts interface.



Here you will find multiple functions in different sections. We will present you the most important of them in this article.

Incoming
    1. Logs
    2. Destinations

Incoming - Protection Settings
    1. Recipient whitelist
    2. Recipient blacklist
    3. Sender whitelist
    4. Sender blacklist
    5. Attachment Restrictions

Continuity
    1. Delivery queue - incoming
    2. Clear callout cache - incoming
 

Incoming

 


1.
Logs: this option allows you to perform searches in the logs using different criteria like sender, date range, and other additional parameters.



If you want to view the emails that were labeled as suspicious and placed in quarantine you can do so from here; you can force them to be sent to the receiver (your email address) or you can delete them; all you have to do is to select from the first column Status, from the second one is one of and from the third Quarantined. From here you can force sending to the recipient (your email address) or you can delete them.




You can group emails by sender, recipient, and other criteria by selecting one from Group results by.



After one email is released from quarantine and sent to the domain, the system will learn not to block similar messages in the future.

2. Destinations: this option gives you the possibility to set mail routes from the filtering servers to the server that hosts the domain; automatically the route is set to your domain. If you want to see the destinations already set press the button Show Results.




Note! If the domain points to an external server we recommend you to ensure that you have set mail.domain.com (where domain.com is your domain name) and that the domain address is deleted. Also, if you set an A record for mail.domain.com you need to make sure that it points to the IP address of the cPanel account.


Incoming - Protection Settings

1. Recipient allow list: the email addresses found here will receive emails without being filtered. To add email addresses to the allow list you can deactivate the filtering for certain email mailboxes, from the menu Mailbox Overview, by setting No to the option Filtered (Incoming) for the email address.



2. Recipient block list:
every message sent to an email address listed here will be blocked.


3. Sender allow list:
here you can view the sender list whose messages aren't filtered and get straight to your inbox.


You can set a domain or an email address to be in the allow list. Click on +Allow list sender. Complete the fields, at least the required one - Address - and select the filtering criteria:

- Local-part: the part before @domain.com;

- Sender Flag: the filtering criteria applies for:

-> the email address who sent the messages - Envelope Sender;

-> the email address of the sender - Address;

-> both - Apply to both.

- Address: the email address, domain, or extension (demo@demodomain.com, domain.com, *com). After you finish, press Save.

4. Sender block list: here you will be able to view senders who are in the blacklist, whose messages are blocked.


To add a new address, click on + Block sender. Complete the fields, at least the required one - Address - and select the filtering criteria:

- Local-part: the part before @domain.com;

- Sender Flag: the filtering criteria applies for:

-> the email address who sent the messages - Envelope Sender;

-> the email address of the sender - Address;

-> both - Apply to both.

- Address: the email address, domain, or extension (demo@demodomain.com, domain.com, *com). After you finish, press Save.

5. Attachment Restrictions: 
here you can set restrictions for attachments depending on their extension or their content.



  • Current list of blocked extensions: this is the list of extensions that are already blocked;
  • Add new extensions: here you can add new extensions to be blocked;
  • Disallowed release extensions: it blocks the possibility for a user to release an email containing one of the mentioned extensions;
  • Restriction options: depending on the options you tick, there can be blocked messages containing archives protected by password, suspicious, or hidden executable files.


Continuity



1. Delivery queue - incoming:
here you can view the emails in the delivery queue, except the "frozen" ones; you can search the emails by using different parameters and then force them to be delivered.



You can search emails using different parameters, by selecting them from the Group results by column and then force the delivery to destination.



2. Clear callout cache - incoming: the details about the existing and non-existing email addresses are saved in Callout Cache and they are being cleaned automatically every two hours and you can manually clean them from here.

Note! This type of cleaning is necessary when you add a new email account on the server and it does not receive any email although the preexisting email accounts are fully functional.

These are the most common settings you can use in Professional Spam Filter.

If you experience any issues or for any additional questions you can always contact us at support@romarg.com.

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